Terms & Conditions

We want you to be completely happy with your purchase, please read the full listing details before purchasing and all information below, you can find more information on our FAQ. If you still have any questions, please contact us before purchasing.

Your purchase constitutes agreement to these terms.

REFUNDS

INSTANT DOWNLOADS: You cannot return a digital item or receive a refund after any file has been downloaded. If you have any questions or concerns, please contact us before buying.

CUSTOM ITEMS: Because of the nature of these items, you cannot return a digital item or receive a refund after the initial proof has been sent.

CANCELLING

If you need to cancel your order please contact us asap – if no work has been done on your customized item we will cancel your order and provide a full refund.

EMAIL

Customized Items (proofs and final files) will be sent by email – make sure you provide a valid email when you place your order.
It is the customer responsibility to ensure the provided email is correct and functional. If you can’t find an email from us within 2 business days, please check your spam folder. If you still can’t find it, please contact us as soon as possible and we can resend the file and provide further instructions.

PROOFING

For Custom Items you will need to provide all of the text you need on your item exactly as you want it. Please proofread and check that your information is accurate. We do not spell check or proof read. A proof of your custom item will be sent to your email – if necessary, a new revision is permitted free of charge – note that the new proof requires up to an additional 24 hours.

COPYRIGHT INFO

All designs are copyright of Creative Fix Design. All rights reserved.

  • Digital files cannot be shared (either by email, file sharing, websites, blogs or any other means), or be offered as give away, freebies or any other promotion alike.
  • You can print as many times as needed for personal use.
  • Purchased files may not be resold (digitally or printed).
  • Edit, manipulate or use the purchased file on products for sale is strictly prohibited.
  • Purchased files cannot be displayed in any website, banner, blog, logo, etc – partially or fully – without the express written permission of Creative Fix Design.

BUSINESS HOURS

Monday to Friday 9 am to 5 pm (Australian EST)
Closed Saturday, Sunday and public holidays.